Clinical safety queue
Readings above 180/120 raise an alert the moment they land. No model sits in this path.
1Open now
19Raised, 30 days
11mMedian time to contact
100%Acknowledged within SLA
Queue
30-minute acknowledgement SLA
| Alert | Member | Reading | Raised | State | Action taken |
|---|
AL-2291 · open
▲ Crisis
- Member
- Marius Botha · BL-4402
- Reading
- 186/114 at 07:12
- Confirmed by
- Second measure at 07:19 — 182/111
- In-app action
- Crisis interstitial shown, emergency number surfaced
- Member response
- Acknowledged, not yet contacted a clinician
- History
- Third crisis reading in 30 days
Escalation
Every action writes to the audit log with the acting user, timestamp and outcome.
Why this queue exists at all
A wellness product that quietly records a 186/114 and moves on is worse than no product.
Detection is deterministic, escalation is human, and the AI is not consulted anywhere in the chain.